Privacy Policy
Effective Date: 1st March 2026
This Privacy Policy applies to socialcreatif.com.
Social Créatif operates as INDALIA LLC trading as Social Créatif. While incorporated in the United States, we operate internationally and provide services to clients in Australia, the United States, and other jurisdictions.
We are committed to protecting the personal information we collect, hold, and use when you provide it to us through socialcreatif.com and through our services.
Where we collect or handle personal information relating to individuals located in Australia, we comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth). Where we collect or handle personal information relating to individuals located in the United States, we comply with applicable federal and state privacy laws.
By accessing or using the Site and by submitting your personal information to us, you acknowledge and consent to the collection, use, storage, processing, and disclosure of your personal information in accordance with this Privacy Policy.
This Privacy Policy applies only to personal information collected through our website and digital services. It does not apply to personal information collected through third-party platforms or services that we do not control.
Collection of Personal Information:
We may collect personal information that is reasonably necessary for our business activities and the provision of our services, including but not limited to:
Your full name
Email address
Phone number
Business name and business contact details
Information you provide through contact forms, strategy forms, bookings, or enquiries
Information relating to your marketing requirements, business operations, and project details
Billing and payment information, where applicable
Records of communications between you and us
Technical information such as IP address, browser type, device information, referral source, and website usage data collected through cookies, pixels, or analytics tools
We may also collect personal information from third-party platforms where you interact with our advertising, submit lead forms, engage with our content, or communicate with us through CRM systems or social media pages.
We only collect personal information by lawful and fair means and where it is reasonably necessary for our functions and activities.
How We Use Your Personal Information:
We collect, hold, use, and disclose personal information for purposes including:
Providing our marketing, advertising, and consultancy services
Communicating with you and responding to enquiries
Scheduling and managing appointments or consultations
Delivering proposals, onboarding materials, and service communications
Managing client relationships and CRM systems
Processing payments and administering accounts
Improving our website, services, and user experience
Conducting marketing, remarketing, and advertising activities
Complying with legal, regulatory, and contractual obligations
Protecting our legal rights and interests
Internal administration, business planning, analytics, and reporting
Any other purpose disclosed to you at the time of collection or otherwise permitted by law
We will only use personal information for the purpose for which it was collected, or for related purposes where permitted by applicable law.
Where personal information is used for direct marketing communications, you may opt out at any time by using the unsubscribe link provided or by contacting us directly.
Disclosure of Personal Information:
We do not sell, rent, or trade your personal information to third parties.
We may disclose your personal information where:
You have consented to the disclosure
The disclosure is necessary to provide our services to you
The disclosure is required or authorised by applicable law
The disclosure is reasonably necessary to protect our legal rights, property, safety, or the rights, property, or safety of our clients or third parties
From time to time, we may disclose personal information to trusted third-party service providers who assist us in operating our business and delivering our services. These may include:
Website hosting providers
CRM and email marketing platforms
Advertising platforms such as Meta, Google, and LinkedIn
Payment processors
Analytics providers
Cloud storage providers
Professional advisers, including legal, accounting, and compliance advisers
We only disclose personal information to third parties to the extent reasonably necessary for them to perform services on our behalf. We take reasonable steps to ensure that third-party service providers are subject to appropriate confidentiality and privacy obligations.
As we operate internationally, personal information may be transferred to, processed in, and stored in countries outside your country of residence, including the United States and other jurisdictions where our service providers are located. We take reasonable steps to ensure that overseas recipients handle personal information in accordance with appropriate privacy and security standards. By providing your personal information to us, you acknowledge and consent to such cross-border transfers.
We may also disclose personal information where required by law, regulation, court order, or government authority in any applicable jurisdiction.
We are not responsible for the privacy practices of third-party websites or platforms that are linked to or integrated with our Site.
Cookies and Tracking Technologies:
We use cookies, pixels, and similar tracking technologies to analyse website traffic, improve functionality, and enhance your experience on our Site.
Cookies are small data files stored on your device when you visit a website. They allow us to recognise your browser, understand user behaviour, measure marketing effectiveness, and improve website performance.
We may use analytics and advertising tools, including but not limited to:
Google Analytics
Google Ads and remarketing tools
Meta Pixel and related advertising tools
Other similar analytics and advertising platforms
These tools may collect information such as your IP address, browser type, device information, referral source, pages visited, time spent on pages, and interactions with our Site.
This information is used to:
Analyse website performance
Understand user behaviour
Improve our services
Deliver relevant advertising and remarketing campaigns
Information collected through cookies and tracking technologies is generally aggregated and does not directly identify you. However, certain third-party advertising platforms may link this data to user profiles in accordance with their own privacy policies.
You can control or disable cookies through your browser settings. Most browsers allow you to refuse or delete cookies. If you disable cookies, some features of our Site may not function properly.
You may also opt out of certain advertising tracking through:
Google Ads Settings
The Google Analytics Opt-out Browser Add-on
Your device advertising settings
Industry opt-out tools such as the Network Advertising Initiative or Digital Advertising Alliance
We do not control third-party tracking technologies and encourage you to review the privacy policies of those providers for further information.
Social Media Features:
Our Site may include social media features and widgets, such as Facebook, Instagram, LinkedIn, and other social sharing or login tools.
These features may collect information such as your IP address, browser information, device information, and the pages you visit on our Site. They may also set cookies or use similar tracking technologies to enable the feature to function properly and to support advertising, analytics, or remarketing activities.
Social media features and widgets may be hosted directly on our Site or hosted by third-party platforms. Your interactions with these features are governed by the privacy policy of the relevant social media provider.
We are not responsible for the privacy practices of third-party social media platforms. We encourage you to review the privacy policies of those providers before interacting with their features.
Accessing Personal Information:
You have the right to request access to the personal information we hold about you, subject to applicable legal limitations.
You may also request that we correct any personal information that is inaccurate, incomplete, out-of-date, or misleading.
To request access to or correction of your personal information, please contact us using the details provided in this Privacy Policy. For security reasons, we may require your request to be made in writing and may request proof of identity before providing access. We will respond to requests within a reasonable timeframe and in accordance with applicable privacy laws.
Where permitted by law, we may charge a reasonable administrative fee for providing access to personal information. We will notify you of any applicable fee before processing your request.
If we refuse access to or correction of personal information, we will provide written reasons where required by law and inform you of any available complaint mechanisms.
Complaints and Changes to This Privacy Policy:
If you have any concerns or complaints about how we handle your personal information, please contact us using the details provided in this Privacy Policy. We will investigate your complaint and respond within a reasonable timeframe in accordance with applicable privacy laws.
If you are located in Australia and are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner. If you are located in the United States, you may have the right to raise concerns with relevant state or federal regulatory authorities, depending on your jurisdiction.
We reserve the right to amend or update this Privacy Policy from time to time. Any changes will be published on this page and will take effect from the updated effective date.
Your continued use of the Site after any changes take effect constitutes acceptance of the revised Privacy Policy. If you do not agree with this Privacy Policy, you should discontinue use of the Site.